Shipping Policy
At DukanIndia, we are committed to delivering your orders in a timely and efficient manner. This Shipping Policy provides detailed information about our shipping methods, costs, delivery times, and related procedures.
1. Shipping Destinations
We currently ship to locations across India, including metro cities, Tier 2 and Tier 3 cities, and remote areas.
2. Shipping Methods
We offer the following shipping options.
2.1 Standard Shipping
- Delivery Time: 5-7 business days, depending on your location.
- Service: We use trusted courier services to deliver your order to your doorstep.
2.2 Express Shipping
- Delivery Time: 1-5 business days, depending on your location.
- Service: Expedited shipping for faster delivery. Additional charges may apply.
Shipping costs are calculated based on the weight of your order, shipping method selected, and the delivery destination. The exact shipping charges will be displayed at checkout before you complete your purchase.
3.1 Free Shipping
We offer free standard shipping on all orders within India. This offer may be subject to certain terms and conditions, which will be detailed on the checkout page.
3.2 Additional Fees
For express and international shipping, additional fees will apply. These fees will be calculated and displayed during checkout.
4. Order Processing
4.1 Processing Time
- Standard Orders: Orders are typically processed within 1-2 business days after payment confirmation.
- Express Orders: Orders are processed within 24 hours after payment confirmation.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
4.2 Order Tracking
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your account on dukanindia.in.
5. Delivery Timeframes
Delivery times vary depending on your location and the shipping method selected:
- Metro Cities: 1-5 business days
- Tier 2 & Tier 3 Cities: 3-7 business days
- Remote Areas: 5-10 business days
Please note that these are estimated delivery times and may vary due to factors beyond our control, such as weather conditions, customs delays, or logistical issues.
6. Delayed or Lost Shipments
While we strive to deliver your order within the estimated timeframes, delays may occasionally occur. If your order is delayed or lost in transit, please contact our customer service team at cs@dukanindia.in or 7977563799 for assistance. We will work with the courier service to resolve the issue and keep you informed.
7. Address Accuracy
Please ensure that all shipping information provided is accurate and complete. Dukan India is not responsible for orders that are delayed or returned due to incorrect or incomplete addresses. If an order is returned to us due to an incorrect address, we may charge an additional shipping fee to resend the order.
8. Customs, Duties, and Taxes (For International Orders)
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping fees. Customs policies vary widely, so please check with your local customs office for more information.
9. Returns and Exchanges
For information about returning an item or requesting an exchange, please refer to our Return and Refund Policy.