Privacy Policy
1. Introduction
At DukanIndia, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website www.dukanindia.in (“Site”) or make a purchase from us.
2. Information We Collect
2.1 Personal Information
We may collect personal information from you when you register on our Site, place an order, subscribe to our newsletter, or contact us. This information may include:
- Name
- Email address
- Mailing address
- Phone number
- Payment information (e.g., credit card details)
- IP address
2.2 Non-Personal Information
We may also collect non-personal information about your interaction with our Site. This information may include:
- Browser type and version
- Operating system
- Referring website
- Pages viewed on our Site
- Date and time of visit
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 To Process Orders
We use your personal information to process and fulfill your orders, including sending order confirmations, shipping notifications, and providing customer service.
3.2 To Improve Our Site
We analyse non-personal information to improve the functionality, content, and user experience of our Site.
3.3 To Communicate with You
We may use your contact information to send you updates, promotional offers, and newsletters, provided you have opted in to receive such communications.
3.4 To Comply with Legal Obligations
We may use your personal information to comply with applicable laws, regulations, and legal processes.
4. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
4.1 Service Providers
We may share your personal information with trusted service providers who assist us in operating our Site, conducting our business, or providing services to you, such as payment processing, shipping, and email distribution.
4.2 Legal Requirements
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
4.3 Business Transfers
In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred to the acquiring entity.
5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.
6. Cookies and Tracking Technologies
6.1 Cookies
Our Site uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of the Site.
6.2 Third-Party Analytics
We may use third-party analytics tools (e.g., Google Analytics) to collect information about your use of the Site. These tools use cookies to collect non-personal information and generate reports to help us understand and improve Site performance.
7. Your Rights
7.1 Access and Correction
You have the right to access and correct any personal information we hold about you. You can update your account information by logging into your account on the Site.
7.2 Opt-Out
You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in the communication or by contacting us directly.
7.3 Data Deletion
You can request the deletion of your personal information by contacting us. Please note that certain information may be retained for legal or legitimate business purposes.
8. Children’s Privacy
Our Site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information from our records.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes constitutes your acceptance of those changes.